Managed IT Services

Managed IT Services ~

End-to-End Remote and On-Site IT Infrastructure Management

At Pentacle IT Solutions, we provide proactive, full-spectrum Managed IT Services designed to keep your business operations running smoothly and securely—whether you’re in Lucknow, Kanpur, or anywhere across Uttar Pradesh.

From endpoints to data centers, firewalls to cloud apps, we monitor, maintain, and manage every layer of your IT ecosystem so you can focus on your core mission.

Key Features

Remote Monitoring & Management (RMM)

We track the health and performance of your systems 24x7 using centralized tools. - Real-time alerts and predictive diagnostics - Patch and update management - Antivirus and endpoint monitoring

On-Site Support

For issues that require physical intervention, our local teams provide fast, expert assistance. - Deployment and configuration of new hardware - Troubleshooting and replacement of faulty devices - Preventive maintenance and audits

Security Management

We keep your infrastructure secure with multi-layer protection strategies. - Firewall policy management (Sophos, Fortinet) - Secure remote access and VPN control - User identity and access monitoring - Data loss prevention and compliance support

Cloud & SaaS Management

Get the most from your cloud investments with hands-on support. - Microsoft 365 and Zoho license administration - AWS and Azure VM management - Mailbox configuration and sync troubleshooting - Storage

Asset & Usage Reporting

Track hardware inventory, software licenses, and support history from a unified dashboard. - Monthly performance reports - Hardware lifecycle status - Ticket trends and SLA adherence

Engagement Models

Fully Managed IT Services – We handle everything Co-Managed IT Services – We complement your in-house IT team Custom SLAs for uptime, support hours, and response times Support available

What We Manage

Our Managed IT Services cover the entire technology stack, ensuring seamless operations and proactive support across your organization. We manage end-user devices such as desktops, laptops, thin clients, and printers, along with servers and storage infrastructure—both on-premises and virtualized. Our team takes care of network and internet connectivity, including switches, routers, Wi-Fi, and structured cabling, while also strengthening your cybersecurity posture with firewalls, endpoint protection, and secure VPNs. We help organizations adopt and optimize cloud applications like Microsoft 365, Zoho, AWS, and Azure, while implementing backup, disaster recovery, and business continuity systems to safeguard against downtime and data loss.

Why Choose Pentacle?

20+ years of IT management experience in the UP region OEM-certified engineers (Microsoft, HPE, Dell, Sophos) Presence in Lucknow and Kanpur with rapid onsite response Scalable services for SMBs, government, and educational sector Trusted by public sector units and top regional enterprises

Simplify IT. Amplify Productivity.

Let Pentacle take the burden of IT management off your shoulders. We’ll make sure your tech works—so your people can work better.

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